General FAQs

General FAQs

General

When did HQ Dumpsters begin?

Our roots go back to 1991 with a company called HQ Landscaping. We began to add refuse collection, recycling, clean-up and other maintenance services in 2008. Through it all, the firm has been family-owned. This has helped us maintain the customer focus, community loyalty, and dedication to high quality that has identified us from the very start. It’s explained in more detail on the About Us page.

What types of services do you offer?

  • 10 to 40-yard roll-off containers for construction sites, home remodeling, demolition projects, household cleanouts, concrete, stumps brush, metal, garbage, recycling and more.
  • Compactors and frontload containers for commercial, industrial and condominium accounts for trash, cardboard, and single stream recycling.
  • 35, 68 and 96-gallon toters for residential, commercial, industrial and condominium accounts for trash and single stream recycling.

What are your hours of operation?

We resolve to accommodate customer needs at all times. HQ offers 24/7 service. If you dial in after hours, the call is forwarded to one of the company principals who will be able to assist you. Our administrative offices are open for you to stop in from Monday-Friday, 9am-5pm.

What towns do you service?

HQ is constantly growing and now offers commercial and residential services beyond our original Southington base. Call to inquire. For roll-off containers we cover the entire State of Connecticut.

What forms of payment do you accept?

We accept cash, check, money orders, bank checks, Visa, MasterCard and Discover.

How can I pay my bill?

We try to make it as easy as possible for customers to pay their bills. You can pay online by clicking the link, or you can call us at 860-422-5678 to make a payment by phone. You can also pay in person by visiting our office at 897 South Main Street, Plantsville, or you can mail in a check or money order to P.O. Box 946 Southington, CT 06489.

Do you accept hazardous waste in any of your containers?

No. WE DO NOT ACCEPT ANY HAZARDOUS WASTE IN ANY OF OUR CONTAINERS. This includes, but is not limited to, motor oil, antifreeze, asbestos, liquid paint, poisons, chemicals, toxins, flammable items, and gasoline. Call to inquire.

How far in advance do I need to place an order?

To be safe, we recommend ordering 2 to 3 days before you need a container, but we can usually have one delivered same day or the next day.

When is payment due for container drop-offs?

On delivery. Our driver will give you a receipt.

Do I have to be on site during container drop off?

We strongly recommend someone be available during drop-off to confirm where the container should be placed, to sign for delivery, and to discuss other matters, regarding pick-up.

Do containers have a weight limit?

Yes, all roll-off containers have weight limits. If you go over the allowed weight there will be an additional per-ton charge that will be prorated.

How much is a ton?

2,000 pounds.

How high can I fill the container?

Level to the top of the container, with nothing sticking out.

Is there a door on the roll-off?

Yes, on the back side. It swings open so you can ‘walk’ items into the container.

Does the roll off come with a rental time?

Yes, typically seven days. Anything over the seven days is $10 per day or $50 per week. Please call for any specials we may be running for long-term rental prices.

Do I have to call to schedule the pickup of the roll-off?

Yes. We don't pick up until the customer calls stating that they are finished with it. Anything over the rental period will be charged at $10 per day or $50 per week.

Residential

Do you ever have special deals or promotions?

For all new residential accounts, the first three months of weekly trash and recycling are free. Call us for other pricing and plans.

As a residential customer are there certain guidelines I must follow?

Just a few - and they’re pretty simple. Visit our Residential page, where they’re all laid out.

What do you mean by household debris cleanout?

Typically attic or basement items such as old clothes, toys, dressers, desks, tables, couches, books, boxes and similar objects.

Are there any extra charges?

There are additional charges for tires, mattresses and box springs. Call for other items.

Commercial

What do you mean by construction debris?

Items left over from building or remodeling, such as shingles, sheet rock, lumber, tiles, tubs, siding, etc.

What do you mean by stumps?

The bottoms of the trees that were connected to roots and pulled out of the ground, or any wood that is larger than three feet in diameter.

What do you mean by clean concrete?

Concrete without any rebar (although mesh is allowed) and no asphalt, and that is clean of dirt or any other debris. Call for pricing for concrete with rebar or mix-load pricing.

What do you mean by clean dirt?

Dirt that is not contaminated and has no concrete, asphalt or any other materials.

What do you mean by a green dumpster/brush dumpster?

A dumpster with all organic items, such as old shrubs, brush, sticks, leaves, compost, grass clippings, etc.