FAQ Page


When did HQ Dumpsters begin?

Our roots go back to 1991 with a company called HQ Landscaping. We began to add refuse collection, recycling, clean-up and other maintenance services in 2008. Through it all, the firm has been family-owned. This has helped us maintain the customer focus, community loyalty, and dedication to high quality that has identified us from the very start. It’s explained in more detail on the About Us page.

What are your hours of operation?

Calls are answered Monday through Friday 8am to 5pm. If you call after hours, you have the option to leave a voice message and we will return your call as soon as we return to the office.

We observe six holidays per year – New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. The office is closed on these days and there is no trash pickup. The remainder of a holiday week, we are on a one-day delay. Friday pickups are done on Saturday.

What forms of payment do you accept?

We accept cash, check, money orders, bank checks, Visa, MasterCard, Discover, and American Express.

Do you accept hazardous waste in any of your containers?

WE DO NOT ACCEPT ANY HAZARDOUS WASTE IN ANY OF OUR CONTAINERS. This includes, but is not limited to, motor oil, antifreeze, asbestos, liquid paint, poisons, chemicals, toxins, flammable items, and gasoline. Call to inquire.

What types of services do you offer?

  • 10 to 30-yard roll-off containers for construction sites, home remodeling, demolition projects, household cleanouts, concrete, stumps brush, metal, and more.
  • Compactors and frontload containers for commercial, industrial and condominium accounts for trash, cardboard, and single stream recycling.
  • 68 and 96-gallon toters for residential, commercial, industrial and condominium accounts for trash and single stream recycling.

What towns do you service?

HQ is constantly growing and now offers commercial and residential services beyond our original Southington base. Call to inquire.

How can I pay my bill?

We offer many ways for customers to pay their bills and try to make it as easy as possible for them to do so. If you pay with a credit card or debit card, you can set up free automatic payments, pay online on our website, or pay by phone at (860)422-5678.

You can also pay in person by coming to our office at 897 South Main Street, Plantsville. There is a drop box near the front door for payments made outside of business hours. If you'd rather mail a check, you can send it directly to our bank at

Dept. 5630, PO Box 4110, Woburn, MA 01888-4110.

Do you ever have special deals or promotions?

We keep our prices as low as possible for all customers, in lieu of offering special deals for some. We offer a discount equivalent to 1 month free per year for prepaying in advance for the year.

Dumpster Rental Questions

Do I have to be on site during container drop off?

We strongly recommend someone be available during drop-off to confirm where the container should be placed, to sign for delivery, and to discuss other matters, regarding pick-up.

How much is a ton?

2,000 pounds.

Is there a door on the roll-off?

Yes, on the back side. It swings open so you can ‘walk’ items into the container.

Does the roll off come with a rental time?

Yes, typically seven days. Anything over the seven days is $10 per day or $50 per week. Please call for any specials we may be running for longer rental terms.

Do I have to call to schedule the pickup of the roll-off?

Yes. We don't pick up until the customer calls stating that they are finished with it. Anything over the rental period will be charged at $10 per day.

How far in advance do I need to place an order?

To be safe, we recommend ordering 2 to 3 days before you need a container. We deliver Monday thru Saturday.

Do containers have a weight limit?

Yes, all roll-off containers have weight limits. If you go over the allowed weight there will be an additional per-ton charge that will be prorated.

Are there any extra charges?

There are additional charges for tires, mattresses and box springs. Call for other items.

How high can I fill the container?

Level to the top of the container, with nothing sticking out.

What do you mean by household debris cleanout?

Typically attic or basement items such as old clothes, toys, dressers, desks, tables, couches, books, boxes and similar objects.

Residential Service Questions

What should I do with bulky waste?

Schedule a bulk pickup or come visit us at our transfer station! Examples of bulky waste are old clothes, toys, furniture, appliances, and similar items and should not be disposed of by your weekly curbside service. Check out our bulk item pickup page for more information.

As a residential customer are there certain guidelines I must follow?

Just a few - and they’re pretty simple. Visit our residential page, where they’re all laid out.

Items you can take to our Transfer Station CCRR

What do you mean by stumps?

The bottoms of the trees that were connected to roots and pulled out of the ground, or any wood that is larger than three feet in diameter.

What do you mean by clean dirt?

Dirt that is not contaminated and has no concrete, asphalt or any other materials.

What is an organics dumpster?

A dumpster with all organic items, such as old shrubs, brush, sticks, leaves, compost, grass clippings, etc. No dirt, rocks, or stones

What do you mean by construction debris?

Items left over from building or remodeling, such as shingles, sheet rock, lumber, tiles, tubs, siding, etc.

What do you mean by clean concrete?

Concrete without any rebar or asphalt and is clean of dirt or other debris. Call for pricing on concrete with rebar or a mix-load dumpster.

Ask us a Question

We are happy to answer any environment related questions.